Terms of Service

The website at https://ventron.in is operated by Ventron, Azad Nagar, Hisar, Haryana, India ("Ventron", "we", "us"). By accessing or using the website you agree to these terms. If you do not agree, please do not use the website.

The website is intended for use by businesses and by individuals who are of legal age to enter into a contract in their jurisdiction and are acting in a professional capacity. By using the website you confirm you meet these requirements.

Ventron designs, builds and operates technology, which may include:

• Custom software development
• SaaS product development
• AI-powered tools and intelligent systems
• Business and workflow automation
• Enterprise platforms and internal tools
• Web applications and progressive web apps
• Technology consulting and related services

The website describes these capabilities and our work. Content on the website is for general information and is not a binding offer; specific commitments are made only in a written proposal or agreement.

You may browse the website and submit genuine inquiries. You agree not to:

• Use the website for any unlawful or fraudulent purpose
• Attempt to gain unauthorised access to, probe, or disrupt the website or its infrastructure
• Introduce malware or any harmful code
• Scrape or harvest the website at abusive volumes, or bypass technical limits
• Submit false, misleading, infringing or malicious content through our forms
• Infringe our or any third party's intellectual property or other rights

The website, its design, the Ventron name and logo, and the text, graphics and code that make up this website are owned by Ventron or its licensors and are protected by applicable intellectual-property law. You may not copy, reproduce or reuse them without our permission, except as allowed by law.

Ownership of work we create for clients is a separate matter. As a general position, subject always to the specific engagement contract:

• Ventron retains ownership of its pre-existing tools, frameworks, know-how and reusable components.
• Client-commissioned deliverables are assigned or licensed to the client as set out in the applicable agreement.
• Third-party components remain owned by their respective owners and are used under their licences.

Website terms do not override individually negotiated client agreements. Where they conflict, the signed engagement agreement governs.

Custom software engagements and product subscriptions are governed by their own documents, which may include a proposal, Statement of Work, Master Services Agreement, service agreement, non-disclosure agreement, licensing agreement, Data Processing Addendum and, for certain products, a service-level agreement.

Where those documents conflict with these website terms, the signed engagement documents prevail, in the order of precedence set out within those documents.

The website does not currently sell products or take payment online. We therefore do not offer online checkout, subscription billing or a general website refund policy.

For paid engagements, fees, deposits, milestones, invoicing, cancellation, termination and any refunds are governed by the applicable proposal or contract. We do not promise universal or automatic refunds. If Ventron begins selling subscriptions or taking payment online, a dedicated billing and refund policy will be published before that functionality goes live.

The website and our work may reference or integrate third-party platforms and services. We are not responsible for third-party content, availability or practices, and your use of a third-party service is governed by that party's terms.

We aim to keep the website available but do not guarantee uninterrupted or error-free access. We may modify, suspend or discontinue any part of the website at any time. Changes that affect a paid engagement remain subject to that engagement's contract.

To the fullest extent permitted by law, the website and its content are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory. In particular, we disclaim the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and we do not warrant that the website will be uninterrupted, timely, secure, error-free, or that any defect will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties. Nothing in these terms excludes or limits any warranty, guarantee or right that cannot be excluded or limited under applicable law, including under the Consumer Protection Act, 2019 where it applies to you.

To the fullest extent permitted by applicable law, and except for the liabilities that cannot be excluded (described below), Ventron and its directors, employees and contractors will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, anticipated savings, data or goodwill, arising out of or in connection with your use of, or inability to use, the website — whether based in contract, tort (including negligence), statute or otherwise, and even if we were advised of the possibility of such damages.

To the fullest extent permitted by law, Ventron's total aggregate liability arising out of or relating to your use of the website will not exceed INR 10,000 (ten thousand rupees), or the total amount (if any) you paid to Ventron for access to the website in the twelve (12) months before the event giving rise to the claim, whichever is greater. Because the website is provided free of charge, the amount paid for access is ordinarily nil.

Nothing in these terms excludes or limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Indian law. Liability arising from a paid engagement is instead governed and capped by that engagement's own contract, which prevails over this clause for that engagement.

To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless Ventron and its directors, employees and contractors from and against any claims, demands, proceedings, losses, liabilities, damages, and reasonable costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these terms; (b) your misuse of the website; (c) your violation of any applicable law or regulation; or (d) your infringement of the intellectual-property or other rights of any third party.

We will give you reasonable notice of any such claim and, at your cost, reasonable cooperation in its defence. You may not settle any claim in a way that imposes any obligation or admission on Ventron without our prior written consent.

We may suspend or withdraw your access to the website if you breach these terms or misuse it. You may stop using the website at any time. Provisions that by their nature should survive termination will do so.

These terms, and any dispute or claim arising out of or in connection with them or your use of the website (including non-contractual disputes), are governed by and construed in accordance with the laws of India.

Step 1 — Good-faith resolution

Before commencing formal proceedings, the parties will first try in good faith to resolve any dispute through discussion. Either party may start this by writing to the other, and the parties will attempt to resolve the matter within thirty (30) days.

Step 2 — Arbitration

Any dispute not resolved within that period will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, and any statutory modification of it. The arbitration will be conducted by a sole arbitrator appointed by mutual agreement of the parties. The seat and venue of arbitration will be Hisar, Haryana, India (proposed — to be confirmed by the parties), the language will be English, and the arbitrator's award will be final and binding on the parties.

Subject to the arbitration agreement above, the courts at Hisar, Haryana, India (proposed — to be confirmed) will have exclusive jurisdiction over any matter that may be brought before a court. Nothing in this clause prevents either party from applying to a court of competent jurisdiction for urgent interim or injunctive relief.

We may update these terms from time to time. The version in force is the one published here, with the effective date shown at the top. Continued use of the website after changes take effect constitutes acceptance of the updated terms.

Questions about these terms: [email protected].